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Dietary Managers Association ·
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Resources: Customer Service & Quality Management

This area is your reference to information on the Web addressing a variety of topics for dietary managers — from foodservice management to human resources to diet therapy. Many of these resources are Web pages. A few are in pdf (Adobe Acrobat) format. If you do not have Acrobat, you can download it free from: www.adobe.com/prodindex/acrobat/readstep.html

Do you have a favorite website relevant to dietary management? To suggest websites to add to this directory, please contact the DMA webmaster.

Best Practices in School Foodservice (National Food Service Management Institute)www.nfsmi.org/Information/Newsletters/insight14.pdf
— pdf file.

Catering for Recognition and Profitwww.beckydorner.com/pdf/catering.pdf
An article in pdf format from Becky Dorner & Associates

Guide to Centralized Food Service Systemswww.nfsmi.org/Information/cfs/cfsindex.html
A publication from the National Food Service Management Institute. Click on links from the Web page to receive pdf files addressing this topic.

Holiday Menus Make Dining Special for Everyonewww.beckydorner.com/pdf/holiday.pdf
An article in pdf format from Becky Dorner & Associates

Joint Commission for Accreditation of Healthcare Organizations (JCAHO)www.jcaho.org

Patient Room Service Systemwww.vstech.com/RoomService/DMAcasestudy.pdf
(case study reprinted from Dietary Manager)

Put Some Spring in Your Promotionswww.usfoodservice.com/flash/services/archive/healthnext/spring_2002/article7.html
(article from US Foodservice Healthnext)

Retaining Customers by Handling Complaintswww.msue.msu.edu/msue/imp/modtd/33209845.html
(article from Michigan State Univ. Extension)

Swinging Summer Promotionswww.usfoodservice.com/flash/services/archive/healthnext/spring_2001/article9.html
(article from US Foodservice Healthnext)

White Glove Foodservice — New Approaches Treat Patients as Customerswww.todaysdietitian.com/newarchives/archives/td_0604p22.shtml
(article from Today's Dietitian)