Resources: Customer Service & Quality Management
This area is your reference to information on the Web addressing a variety of topics for dietary managers — from foodservice management to human resources to diet therapy. Many of these resources are Web pages. A few are in pdf (Adobe Acrobat) format. If you do not have Acrobat, you can download it free from: www.adobe.com/prodindex/acrobat/readstep.html
Do you have a favorite website relevant to dietary management? To suggest websites to add to this directory, please contact the DMA webmaster.
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Best Practices in School Foodservice (National Food Service
Management Institute) •
www.nfsmi.org/Information/Newsletters/insight14.pdf
— pdf file.
Catering for Recognition and Profit •
www.beckydorner.com/pdf/catering.pdf
An article in pdf format from Becky Dorner & Associates
Guide to Centralized Food Service Systems •
www.nfsmi.org/Information/cfs/cfsindex.html
A publication from the National Food Service Management Institute. Click on links from the Web page to receive pdf files addressing this topic.
Holiday Menus Make Dining Special for Everyone •
www.beckydorner.com/pdf/holiday.pdf
An article in pdf format from Becky Dorner & Associates
Joint Commission for Accreditation of Healthcare Organizations (JCAHO) • www.jcaho.org
Patient Room Service System •
www.vstech.com/RoomService/DMAcasestudy.pdf
(case study reprinted from Dietary Manager)
Put Some Spring in Your Promotions •
www.usfoodservice.com/flash/services/archive/healthnext/spring_2002/article7.html
(article from US Foodservice Healthnext)
Retaining Customers by Handling Complaints •
www.msue.msu.edu/msue/imp/modtd/33209845.html
(article from Michigan State Univ. Extension)
Swinging Summer Promotions •
www.usfoodservice.com/flash/services/archive/healthnext/spring_2001/article9.html
(article from US Foodservice Healthnext)
White Glove Foodservice — New Approaches Treat Patients as Customers •
www.todaysdietitian.com/newarchives/archives/td_0604p22.shtml
(article from Today's Dietitian)

