Resources: Customer Service & Quality Management

This area is your reference to information on the Web addressing a variety of topics for dietary managers — from foodservice management to human resources to diet therapy. Many of these resources are Web pages. A few are in pdf (Adobe Acrobat) format. If you do not have Acrobat, you can download it free from: www.adobe.com/prodindex/acrobat/readstep.html

Do you have a favorite website relevant to dietary management? To suggest websites to add to this directory, please contact the DMA webmaster.

Best Practices in School Foodservice (National Food Service Management Institute) • www.nfsmi.org/Information/Newsletters/insight14.pdf
— pdf file.

Guide to Centralized Food Service Systems • www.nfsmi.org/Information/cfs/cfsindex.html
A publication from the National Food Service Management Institute. Click on links from the Web page to receive pdf files addressing this topic.

Joint Commission for Accreditation of Healthcare Organizations (JCAHO) • www.jcaho.org

Patient Room Service System • www.vstech.com/RoomService/DMAcasestudy.pdf
(case study reprinted from Dietary Manager)

Put Some Spring in Your Promotions • www.usfoodservice.com/flash/services/archive/healthnext/spring_2002/article7.html
(article from US Foodservice Healthnext)

Retaining Customers by Handling Complaints • www.msue.msu.edu/msue/imp/modtd/33209845.html
(article from Michigan State Univ. Extension)

Swinging Summer Promotions • www.usfoodservice.com/flash/services/archive/healthnext/spring_2001/article9.html
(article from US Foodservice Healthnext)

White Glove Foodservice — New Approaches Treat Patients as Customers • www.todaysdietitian.com/newarchives/archives/td_0604p22.shtml
(article from Today's Dietitian)